Zhijiang makes the needs of special people ＂worry-free＂

"I thought that without a smart phone, pension qualification certification would be very troublesome. I didn’t expect that after reporting to the’ can’t do something’ reflection desk, the staff patiently explained it to me and used their mobile phones to operate it. It took me less than 5 minutes to complete the certification. It seems that there is really no’ impossible thing’ here. " On July 5th, in the government service hall of Zhijiang Dong Autonomous County, Xiang Haisong, a 75-year-old villager from Qiangongniu Village of Sandaokeng Town, spoke highly of the staff’s efficient and meticulous service after completing the pension qualification certification.

With the most intimate service, let the most needy people "do things well and do good things well". This year, Zhijiang has combined the study and education of party history with the practical activities of "I do practical things for the masses", focusing on special people. In the county government affairs service hall, there are reading glasses, magnifying glasses, love wheelchairs, emergency medicine boxes and other convenient facilities, and the staff of the "help-help" work team guide special people to handle business all the time. In the special areas of "one thing at a time", people’s society, taxation, medical insurance, real estate registration center, etc., special windows for caring for the elderly and the disabled are set up to provide more accurate services for special people.

According to the person in charge of Zhijiang Government Affairs Service Hall, the county has introduced 10 measures to facilitate the elderly, the disabled and other special groups to do things, namely, improving barrier-free facilities, establishing a "love-only area", setting up a "green channel" for doing things, providing agency services, enriching offline processing channels, improving online service capabilities, implementing active door-to-door services, retaining cash payment methods, opening a "impossible" response desk, and improving the efficiency of service to ensure the elderly and the disabled. Up to now, it has provided "one-on-one" agency services for special groups such as the elderly and the disabled for more than 2,000 times. (Reporter Lu Jiajun correspondent Gong Weiguo Wang Jinyu)